When Refunds Apply

You may be eligible for a refund if:

• The project has not yet started.
• Work delivered does not match the agreed-upon scope or requirements.
• Technical issues from our side prevent delivery of the service.

Non-Refundable Cases

Refunds will not be issued in the following situations:

• Completed Projects: Once final files or a completed website have been delivered.
• Change of Mind: If you simply decide you no longer want the service after work has started.
• Partially Completed Work: If significant time and resources have already been invested.
• Discounted / Promotional Services: Services purchased on special discounts or packages are non-refundable.

Partial Refunds

In some cases, partial refunds may be granted, depending on how much work has already been completed. For example:

• If initial concepts have been shared but the project is canceled midway.
• If revisions have been delivered but the client decides not to proceed further.

Refund Process

• Once we receive your refund request, we will review it and notify you of the approval or rejection.
• If approved, refunds will be processed back to your original payment method within 7–10 business days.

Late or Missing Refunds

• If you haven’t received your refund, first check your bank or payment provider.
• Processing times may vary depending on your bank or card issuer.
• If you still don’t see the refund after 10 business days, please contact us at [your email address].

Project Revisions & Exchanges

Instead of refunds, we encourage revisions and adjustments.

• If you are not satisfied with the initial delivery, we will work with you to make changes based on the agreed package.
• Exchanges (service replacement) are only applicable if a project cannot be completed due to our technical limitations.

Contact Us

If you have questions about this Refund and Returns Policy or wish to request a refund, please contact us at:

Email: hi@creativefello.com
Website: https://creativefello.com